Ready to turn your organization into an enviable provider of choice?

Attract Skilled People, Create Loyal Employees and Residents, and a Build a Fantastic Reputation

High Turnover		Retention of the Best
Low Productivity		Highly Engaged Teams
Customer Dissatisfaction		Customer Devotion

What’s Your “Human Capital” Score?

…The “Human Capital Scorecard”

Targeted Employee Engagement Programs Will
Increase Retention, Productivity and Customer Devotion.

Become the Provider of Choice
and the Employer of Choice.

It’s one thing to say you want to improve retention, increase customer loyalty, or reduce expenses…but it’s a whole other thing to actually make it happen.

You know that better than anyone...

How are you supposed to stop people from quitting when you can’t afford to pay them as much as they want?

What should you do to improve the high rate of turnover and low morale…even though your pay rate is competitive, you offer great benefits and provide lot’s of incentives?

How can you make residents and their families feel happy and secure when some employees just have a bad attitude?

How can you build a stable and competent team when you are constantly orienting and training new hires?

How can you keep expenses down when labor replacement costs you hundreds of thousands of dollars every year?

And, how in the world are you going to find a way out of this mess when your managers spend all their time dealing with personnel issues and resident or family complaints?

It All Starts With An Unbiased Review Of Your Operations

Depending on your concerns, we’ll collect and analyze relevant data through employee surveys and existing reporting tools. You’ll be amazed by how much you learn from just this first step!

Then, we’ll develop a realistic plan to get your organization from where it is today to where you want it to be. And we’ll have the metrics and benchmarks established to track progress along the way. (How else will we know when it’s time to celebrate reaching your goals?)

No More Frustrated Employees, Disenchanted Residents or Families, or Threats from the State

I’ll help you carry out every step of your plan and follow-through to achieve results.

According to your needs, we’ll conduct programs focused on one or more of the following:

Building Employee Loyalty – through devloping the skills and confidence of your managers. Give them a roadmap and hold them accountable for building a highly engaged team.

We “Manage What We Measure”; and We “Respect What We Inspect – Set specific goals, create action plans, follow through. Measure progress every step of the way. Taking the guesswork out empowers your managers to make great decisions-improving the selection, retention, motivation, and development of your people.

Creating a Culture of Accountability and High Standards – nothing chases a high performing employees out faster than poorly managed low performers. Get your “bad apples” out of your employee bushel.

Nurturing Customer Devotion – providing exquisite customer experiences and recovering when something goes wrong. Go beyond “satisfaction” and create customers who are “devoted” to you.

Improving Profitability – how to reduce preventable costs related to labor and productivity.

• Increased Productivity, Increased Retention and Increased Customer Devotion result in INCREASED PROFITABILTY.

Clients love how their satisfied and engaged employees get more done and provide a more positive and safe environment for their residents.

You will, too!

Discover What’s At The Root Of All Your Organization’s Problems

Sonya Sullins
Human Capital Management Institute LLC
9106 Aspen Grove Lane, Madison, WI 53717
p (608) 831-4400 f (608) 827-0848
Toll free (877) HUMAN10 ~ 877-486-2610

Website: www.humancapitalmanagementinstitute.com

Email: sonya@humancapitalmanagementinstitute.com